SHIPPING and ORDERING FAQ'S.....
This page has been created to hopefully answer any and all questions that you may have about the shipping and ordering of merchandise! If I've omitted something....please let me know! All monies referred to are in US currency. *** PLEASE - IF YOU WRITE TO US....MAKE SURE YOU IDENTIFY YOURSELF AND INCLUDE AS MUCH INFORMATION AS POSSIBLE IN YOUR EMAIL!
HOW ARE THE ITEMS PACKAGED:
U.S. items are packaged in a padded envelope and mailed first class US postal service.
EUROPE/PACIFIC RIM items are sent in a padded envelope with the required customs form attached stating that the contents are a product sample (charge varies by location...usual charge from $5.00 to $10.00). ALWAYS SHIPPED AIR MAIL!
You may request another form of packaging, ie: box or padded envelope. Please specify on order form.
ARE THERE IDENTIFYING LABELS ON THE TAPES:
There are no content labels on any of the merchandise. There is a copyright seal that I require.
HOW LONG DOES IT TAKE TO RECEIVE MY PACKAGE
All orders are processed within 24 hours of receipt unless notification on the sites states otherwise (ie: vacation, etc.)
The usual delivery time of First Class Mail is from 2-7 days. AIR MAIL takes from 2-4 weeks depending upon customs.
OVERNIGHT U.S.: as stated on the order form, all orders for overnight MUST have a street address. If you provide a PO box number, the order will be processed as a priority mail order. AIRBORNE EXPRESS is the usual carrier for our overnight business. There are some areas of the country that do NOT receive overnight service....they should expect 2 day service. Also, overnight orders for single videos must be received prior to 12 p.m. Eastern time for expected overnight delivery. Multiple video orders will be processed and shipped the following day. Videos are dubbed upon receipt of the order.
OVERNIGHT INTERNATIONAL: NOT available! We do not routinely offer overnight service to foreign countries. The rates are phenomenal. The U.S. Postal Service now provides a GLOBAL PRIORITY MAIL service which is supposed to receive priority service over Air mail. The rate is not much higher than the usual Air Mail charge....if you want information on Global Priority Mail to international destinations...please email me here: firstname.lastname@example.org
I HAVEN'T RECEIVED MY PACKAGE....WHAT DO I DO?
How long have you waited for the package? If you think it's longer than the usual expected delivery time, please write to me here and I can check the date of when the package was sent email@example.com and we can always reship the package to you! Just let me know! Mail does get stolen and/or lost! I like to give U.S. orders at least 7 business days for arrival - International AIR MAIL orders 3 weeks.
Please be aware that some international deliveries do get caught up in customs! It happens very INfrequently...probably one out of every one hundred packages sent overseas. It may be necessary for us to reship the package. Please note that it is NOT my fault so don't write to me with a nasty attitude!!
I RECEIVED MY PACKAGE....BUT THE FOLLOWING IS TRUE:
WHAT DO I NEED TO KNOW ABOUT ORDERING THINGS:
Aside from all of the above shipping information.... You may find it necessary to know the following:
HIT YOUR BACK BUTTON